Email iconTelephone iconFacebook icon

Terms & Conditions

CARBACK

  • Reservations:
    • When booking, please give notice of 45 minutes – 1 hour before your preferred pickup time. We will make every effort to accommodate last-minute requests, but cannot guarantee availability.
    • Any bookings required for the same day should be made by phone.
    • Any enquiries received will be replied to as soon as possible. Any telephone messages, emails or online enquiries received outside of operating hours will be responded to the following day.
    • Web and email bookings are considered in the first instance to be non-time critical and will be replied to within hours rather than within minutes.
  • Pickup location: If the pickup location is at a private address, please provide full details, including the postcode. This will help us to find you and prevent any unnecessary delays.
  • Cancellations:
    • Please inform us if you wish to cancel your booking. 45 minutes’ notice is requested
    • If a booking is cancelled after the drivers have been dispatched to your location, or if the driver is unable to make contact at the pickup location, an £18 cancellation fee may be applied.
    • Home James and our drivers reserve the right to refuse, cancel or terminate a booking at any time at their sole discretion.
  • Waiting time:
    • If our drivers are kept waiting at the pickup location, this may cause us to be late for the next customer. The first 5 minutes of waiting time are complimentary, but further delays may be charged at £3 per 5 minutes.
    • Our drivers will only wait 15 minutes at the arranged pickup point.
  • Vehicle condition:
    • It is the customer’s responsibility to ensure their vehicle is in a fit condition to be on a public road and meets all Jersey road safety regulations, such as a valid insurance disc.
    • It is the customer’s responsibility to ensure that their vehicle has enough fuel for the intended journey.
  • Collection: Carback is not a taxi company. As such, we are not licensed to drive you or your passengers to your car. We are required to meet you at your vehicle.
  • Passengers: If your vehicle is full, we are insured to carry 1 passenger only in our back driver’s car. We are unable to accommodate extra passengers.
  • Drivers: Any customer making any threats (physical or verbal) or any antisocial behaviour towards our drivers will be reported to the Police.
  • Insurance: All our drivers have fully comprehensive insurance. Customers’ personal property is carried entirely at their own risk, and the company shall not be liable or held responsible for any loss or damage to said property.
  • No Smoking Policy: Government ‘anti-smoking legislation’ deems a customer’s car as our drivers’ place of work (for the duration of the journey). Smoking is therefore strictly prohibited in any part of the vehicle
  • Quotes: Our operators are always happy to estimate the cost of your journey, based upon information provided. Alternatively, the tool on this website will calculate an estimated fare. Please note that these are intended for general guidance only – actual fares charged may vary, depending on the exact route taken on your journey.
  • Payments and charges:
    • Payment terms: 30 days from date of invoice, for account customers
    • Bank holidays: Please note that higher tariffs may be applied on or around bank holidays. This includes (but is not limited to) Good Friday, Easter Sunday, May Bank Holiday, Spring Bank Holiday, Liberation Day, Summer Bank Holiday, Christmas Eve, Christmas Day, Boxing Day and New Year’s Eve.
  • Damage: Home James, and our drivers, treat our customers’ vehicles with the greatest care. In the event of any damage, Home James will not accept any liability for damage to any vehicle unless notified to the office at the time of the incident.
  • No Smoking Policy: Government ‘anti-smoking legislation’ deems a customer’s car as our drivers’ place of work (for the duration of the journey). Smoking is, therefore, strictly prohibited in any part of the vehicle.
  • Terms and Conditions: Home James reserves the right to change the terms and conditions at any time without prior notice. Any such changes will appear on our website as soon as possible.

VALETING

  • Reservations:
    • Any enquiries received will be replied to as soon as possible. Any telephone messages, emails or online enquiries received outside of operating hours will be responded to the following day.
  • Weather: Your booking may be cancelled or rescheduled due to adverse weather conditions. We will give you as much notice as possible.
  • Excess dirt: Please note there may be an additional surcharge for vehicles with excess dog hair, sand, dirt etc. beyond that of an average vehicle. Please provide advance notice as such jobs can take longer than normal.
  • Vehicle readiness: Our charges are based upon the assumption that the vehicle is free of clutter and ready for cleaning. For example, we do not factor in time to clear and then repack the boot. If the boot, seats or other internal areas are not clear, we will be unable to clean those sections. The full charge will nevertheless be applied in those circumstances.
  • Vehicle Location:
    • If the vehicle is located is at a private address, please provide full details, including the postcode. This will help us to find you and prevent any unnecessary delays.
    • If your vehicle is located at a car park or other non-private location, please ensure that you have permission from the owner to have your vehicle valeted there. We do not accept responsibility for violating any such restrictions.
  • Damage: Home James, and our valeters, treat our customers’ property with the greatest care. In the event of any damage, Home James will not accept any liability for damage unless notified to the office at the time of the incident.
  • Insurance: Our valeting service is fully insured, including third-party liability.
  • Terms and Conditions: Home James reserves the right to change the terms and conditions at any time without prior notice. Any such changes will appear on our website.

TAXI

  • Reservations:
    • Web and email bookings are considered in the first instance to be non-time critical and will be replied to within hours rather than within minutes.
    • Any bookings required for the same day should be made by phone.
    • Any enquiries received will be replied to as soon as possible. Any telephone messages, emails or online enquiries received outside of operating hours will be responded to the following day.
  • Fixed price bookings: The company offers fixed/set price bookings on the basis that, unless otherwise stated in writing by the customer and accepted by the company, all such bookings are 1 pick-up and 1 set down. Deviation from this arrangement without 12 hours’ notice will result in the fare reverting to a metered fare.

  • Pickup location: If the pickup location is at a private address, please provide full details, including the postcode. This will help us to find you and prevent any unnecessary delays.
  • Collection: Contact will be made with the customer upon arrival. The meter will be turned on when the customer enters the taxi. If the customer has not appeared after five minutes, a further call will be made with the client being informed that the taximeter will be turned on after a further two minutes. It is the customer's responsibility to promptly board the taxi to keep the fare to a minimum.
  • Payment: Payment can be made in cash or by credit card, using the driver’s SumUp terminal.
  • Delays: The company and its drivers cannot be held responsible for any actual or consequential financial or professional loss, missed travel connections (flights, boats etc.) due to the late or non-arrival of any taxi.
  • Drivers: Any customer making any threats (physical or verbal) or any antisocial behaviour towards our drivers will be reported to the Police. The company and its drivers reserve the right to refuse to carry passengers under the influence of alcohol or drugs and who in the opinion of the driver pose a threat to him/herself or his/her vehicle.
  • Quotes: Our operators are always happy to estimate the cost of your journey, based upon information provided. Alternatively, the tool on this website will calculate an estimated fare. Please note that these are intended for general guidance only – actual fares charged may vary, depending on the exact route taken on your journey.
  • Payments and charges:
    • Payment terms: 30 days from date of invoice, for account customers
    • Bank holidays: Please note that higher tariffs may be applied on or around bank holidays. This includes (but is not limited to) Good Friday, Easter Sunday, May Bank Holiday, Spring Bank Holiday, Liberation Day, Summer Bank Holiday, Christmas Eve, Christmas Day, Boxing Day and New Year’s Eve.
  • Insurance: Licensed taxis are insured for passenger and third-party claims. Customers’ personal property is carried entirely at their own risk, and the company shall not be liable or held responsible for any loss or damage to said property.
  • No Smoking Policy: Government ‘anti-smoking legislation’ deems a customer’s car as our drivers’ place of work (for the duration of the journey). Smoking is, therefore, strictly prohibited in any part of the vehicle.
  • Terms and Conditions: Home James reserves the right to change the terms and conditions at any time without prior notice. Any such changes will appear on our website.
BRAND & SITE BY iPOP