Terms & Conditions

 

CARBACK

 

  • Reservations:
    • When booking, please give notice of 45 minutes – 1 hour before your preferred pickup time. We will make every effort to accommodate last minute requests, but cannot guarantee availability
    • Any bookings required for the same day should be made by phone
    • Any enquiries received will be replied to as soon as possible. Any telephone messages, emails or online enquiries received outside of operating hours will be responded to the following day

 

  • Pickup location: If the pickup location is at a private address, please provide full details, including the post code. This will help us to find you and prevent any unnecessary delays

 

  • Cancellations:
    • Please inform us if you wish to cancel your booking. 45 minutes’ notice is requested
    • If a booking is cancelled after the drivers have been dispatched to your location, or if the driver is unable to make contact at the pickup location, a £10 cancellation fee may be applied
    • Home James and our drivers reserve the right to refuse, cancel or terminate a booking at any time at their sole discretion

 

  • Waiting time:
    • If our drivers are kept waiting at the pickup location, this may cause us to be late for the next customer. The first 5 minutes of waiting time is complimentary, but further delays may be charged at £2 per 5 minutes
    • Our drivers will only wait 15 minutes at the arranged pickup point

 

  • Vehicle condition:
    • It is the customer’s responsibility to ensure their vehicle is in a fit condition to be on a public road and meets all Jersey road safety regulations, such as a valid insurance disc
    • It is the customer’s responsibility to ensure that their vehicle has enough fuel for the intended journey

 

  • Carback only: We are not a taxi company. As such, we are not licensed to drive you or your passengers to your car. We are required to meet you at your vehicle

 

  • Passengers: If your vehicle is full, we are insured to carry 1 passenger only in our back driver’s car. We are unable to accommodate extra passengers

 

  • Drivers: Any customer making any threats (physical or verbal) or any antisocial behaviour towards our drivers will be reported to the Police

 


  • Quotes: Our operators are always happy to estimate the cost of your journey, based upon information provided. Alternatively, the tool on this website will calculate an estimated fare. Please note that these are intended for general guidance only – actual fares charged may vary, depending on the exact route taken on your journey

 

  • Payments and charges:
    • Payment terms: 30 days from date of invoice, for account customers
    • Bank holidays: Please note that higher tariffs may be applied on or around bank holidays. This includes (but is not limited to) Good Friday, Easter Sunday, May Bank Holiday, Spring Bank Holiday, Liberation Day, Summer Bank Holiday, Christmas Eve, Christmas Day and New Year’s Eve

 

  • Damage: Home James, and our drivers, treat our customers’ vehicles with the greatest care. In the event of any damage, Home James will not accept any liability for damage to any vehicle unless notified to the office at the time of the incident

 

  • No Smoking Policy: Government ‘anti-smoking legislation’ deems a customer’s car as our drivers’ place of work (for the duration of the journey). Smoking is therefore strictly prohibited in any part of the vehicle

 

  • DATA Protection: Under no circumstances do we pass your information to any third party outside of our organisation

 

  • Terms and Conditions: Home James reserves the right to change the terms and conditions at any time without prior notice. Any such changes will appear on our website.

 

 

VALETING

 

  • Reservations:
    • Any bookings required for the same day should be made by phone
    • Any enquiries received will be replied to as soon as possible. Any telephone messages, emails or online enquiries received outside of operating hours will be responded to the following day

 

  • Weather: Your booking may be cancelled or rescheduled due to adverse weather conditions. We will give you as much notice as possible

 

  • Excess dirt: Please note there may be an additional surcharge of up to £20 for vehicles with excess dog hair, sand, dirt etc beyond that of an average vehicle

 

  • Vehicle readiness: Our charges are based upon the assumption that the vehicle is free of clutter and ready for cleaning. For example, we do not factor in time to clear and then repack the boot. If the boot, seats or other internal areas are not clear, we will be unable to clean those sections. The full charge will nevertheless be applied in those circumstances

 

  • Vehicle location:
    • If the vehicle is located is at a private address, please provide full details, including the post code. This will help us to find you and prevent any unnecessary delays
    • If your vehicle is located at a car park or other non-private location, please ensure that you have permission from the owner to have your vehicle valeted there. We do not accept responsibility for violating any such restrictions

 

  • Damage: Home James, and our valeters, treat our customers’ vehicles with the greatest In the event of any damage, Home James will not accept any liability for damage to any vehicle unless notified to the office at the time of the incident

 

  • DATA Protection: Under no circumstances do we pass your information to any third party outside of our organisation

 

  • Terms and Conditions: Home James reserves the right to change the terms and conditions at any time without prior notice. Any such changes will appear on our website.

 

Opening Times

Monday               CLOSED
Tuesday 6:00pm - 1:00am
Wednesday 6:00pm - 2:00am
Thursday 6:00pm - 2:00am
Friday 6:00pm - 2:30am
Saturday 6:00pm - 2:30am
Sunday 4:00pm - 1:00am

Our Rates

We are dedicated to providing a quality service at competitive rates.

  • £15.00 minimum fare
    (journeys up to 3 miles)
  • £3.50 per additional mile
    (up to 12 miles)
  • £2.40 per additional mile
    (above 12 miles)
  • £2.00 per 5 minutes waiting time
    (5 minutes grace time given)
  • 45 minutes notice required to cancel if not a £10 cancellation fee maybe charged